Apolitical- Community Engagement Manager

Location: London
Job Type: Full Time
Salary: £30,000-£35,000



Deadline for applications: 12 October
Salary Range: £30-£35K

What we do

Apolitical is a global learning network for government. Our mission is to make government work better for people and the planet. We equip policymakers with the knowledge, skills and community they need to solve the world’s hardest challenges. Our platform is used by more than 140,000 public servants and policymakers in 170 countries, with members ranging from mayors, ministers, and heads of civil services to millennials pioneering digital innovations. Apolitical is backed by mission-driven investors around the world and by prestigious European Union innovation funding. Apolitical’s decision-making and team culture is guided by The Apolitical Leadership Principles and The Apolitical Charter.

The Role
Apolitical’s Learning team designs and delivers bite sized learning through courses for public servants, globally. From evidence in policy making to leading teams effectively in government, there are more than 18 online courses connecting learners to new thinking and to each other. We also co-develop courses around a focused topic with global organisations and governmental departments including Gender Based Violence and Sustainable Finance.

The Community Engagement Manager will guide learners through courses, capturing insights from them, tracking engagement data and sharing this back with teams to improve the overall learner experience.

The ideal candidate will have a minimum of 1-3 years experience ideally within communications, events, community, online education, marketing or a similar field.

This is a full time role. You will work alongside another Community Engagement Manager and report to the Learning Community Manager.


Overseeing course delivery

  • Smooth running of the courses from registration to email communication, webinars to discussion forums and as the first point of contact, troubleshooting any customer issues.
  • Big ideas about how to encourage interaction between learners as well as thinking about the detail; from ensuring course dates are always open to creating and managing certificates.

Planning and executing webinars

  • Thinking creatively about keeping learners engaged, learning from specialists and each other.
  • Creating event outlines, thinking about technical set up of events and running these on the day.
  • Relationship management from speaker acquisition to liaison with translators if necessary.

Supporting engagement tracking and course promotion

  • Keeping up-to-date metrics on course engagement and thinking about how we analyse this data and present this back to the wider company and other stakeholders.
  • Working with wider teams to send out promotional emails to advertise upcoming courses.

Essential Skills

  • Confident writer and speaker
  • Clear, empathetic user-facing copy and fluent English
  • Leading social activities online An interest in community management and bringing people to interact together
  • An eye for detail You’ll be on the frontline of sending out communications to senior public servants all over the world
  • Confident and calm under pressure You’ll communicate well with a diverse range of audiences, including senior leaders and decision makers
  • Analytical focus You’ll enjoy assessing the effectiveness of your efforts by analysing quantitative data and the results of your experiments
  • Great at balancing quality with speed. You will be stretched in this role – that is the way startups are! You need to enjoy operating in fast-paced, changeable environment while not compromising the quality of your work

Even better if you have;

  • Experience with marketing software
  • Exposure to government or a related space
  • Exposure to technology startups, in particular product teams


The Community Engagement Manager is a full-time role which requires one day of work from our London office each week (you may work more days in the office if you wish). If you are currently based in another country, you must be willing to relocate and have a right to work in the UK.

Deadline for applications: 8 October

The application process has three stages:

Stage 1
Submit your cover letter, no CV is necessary. Please ensure that your covering letter addresses the following:

  • Give us three compelling reasons demonstrating why you are best suited for this role, based on the requirements in the job description (max 350 words)
  • Tell us why you are interested in our mission to build 21st century governments that work for people and the planet (max 150 words)
  • Confirm if you have the right to work in the UK and your first available start date (with notice period, if applicable).

Stage 2

Candidates who are long-listed for the second stage will be asked to complete a written task that should take no more than two hours to complete.

Stage 3

Candidates who are shortlisted to the final stage will be invited to a competency based interview and also have the opportunity to meet other members of the wider Apolitical team.


(In addition to working with smart, kind people on one of the most important challenges of our time…)

  • Stock options: Our employee options plan gives you a stake in our vision.
  • Flexibility: Everyone works differently. Whether it’s early mornings, late nights or a day at home, we support what gives you energy and makes you effective.
  • Holidays: We have unlimited holidays, trusting people to take what they need when they need. As a restorative reboot, we give everyone on the team the last Friday of every month off.
  • Office: In normal times we’re based in beautiful Public Hall, in the heart of Westminster and overlooking the River Thames though we have flexibility around remote working
  • Parental leave: We offer generous maternity, paternity and adoption leave.
  • Personal development: We offer twice-monthly learning days and have learning and development budgets for books, conferences and courses.
  • Library: We have a constantly growing library, to which every team member contributes their favourite book. There’s also a bigger library in Public Hall.
  • Discounts: Exclusive discounts and rewards at over 30,000 brands.


Apolitical is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, colour, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.

Check our Leadership Principles and see how you might align with these