Roles

Customer Success Relationship Associate Apprentice

Location: London
Job type: Apprenticeship (18 months)
Salary: £22,000

Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, one of Fortune’s 100 Best Companies to Work for six years running, as well as #1 on the UK Best Places To Work 2020.

www.salesforce.com/uk/

A typical day

The Customer Success Relationship Associate supports various types of engagement with our customers to improve and accelerate their adoption of Salesforce solutions which help transform their business and achieve mission objectives. This is accomplished through the delivery of Premier Success Accelerators, Customer Success Requests, Webinars and Roundtables, all of which are targeted consulting/advising engagements. These engagements are designed to increase product awareness, provide industry best practices, and drive business transformation.
Learning Salesforce’s customer portfolio and be comfortable engaging with customer stakeholders at various levels
Invest time to obtain industry recognised technical certifications
Support fellow Customer Success colleagues in their outreaches and engagements with our customers
Gain industry knowledge to develop a point of view for customers in that industry
Understand Salesforce’s Industry Solutions
Learn & develop skills that help you build and maintain customer relationships
Gain a good understanding of the various Success Programs Salesforce.org (http://salesforce.org/) offers to support their customers

You must have

Five GCSE grades C – A* (4-9) or equivalent, including English and Maths

Skills needed

Communication
Initiative
Problem solving

We are looking to hire individuals that have a desire towards continued learning, resilience to overcome an obstacle with a positive attitude and a passion for understanding technology.

Can develop interpersonal relationships internally and with our customers
Goes beyond the ask, to further understand in-depth topics that are relevant for the role
Collaborates well as part of a team to solve problems in dynamic environments
Proficient oral, written and presentation skills
Display initiative, self-motivation and deliver high-quality results
Take ownership in growing your career