JOB DESCRIPTION AND PERSON SPECIFICATION

Job title:

Guest Experience Host (Days/Nights)

Purpose:

We believe in simplicity, beauty and efficiency. Ever the curious, it’s about little things. Big things. Unexpected things.

We are part of our local community and they are part of us. We believe in creating authentic, localised experiences for our guests.

There are no boundaries, in your role as Guest Experience Host, as you will be responsible for providing all the reassurance our guests need to relax into their stay. Experiences they won’t find anywhere else.

Reporting to:

Guest Experience Manager

Location and hours:

Based at Cove Landmark Pinnacle primarily.

We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility.  Ask your recruiting manager or see our careers page for more information.

Your core working hours are 37.5 hours per week (out of 7 days).

In this role you will be responsible for;

Guest Experience:

• As an ambassador of the Cove brand, you will use your intuition to curate memorable experiences to bring the brand to life during the guest journey, ensuring our guests come back for more.
• Creators of authentic experiences and sanctuaries for our guests from the moment they arrive until they leave
• Support and deliver the guest experience through face-to-face interactions when guests are not receiving virtual support via our dedicated app. Ensuring all guest queries are provided and answered in an efficient and effective way.

·       Think quickly on your feet to solve problems, whilst remaining calm.

·       Deliver our guest experience by contributing a feeling of simplicity, calm and sanctuary.

·       Seek new and smarter ways to deliver soulful hospitality to our guests through creativity and innovation.

Operations:

• Assist with any deliveries to site ensuring all products are stored out of guests view safely and securely.

·       Be comfortable working at times as part of a team within the property and support functions, as well as own your own.

• Ensure the building is operating within all safety guidelines as directed by the Operations Manager ensuring the team and guests alike are safe and secure.
• Liaise with maintenance and housekeeping teams to ensure any issues are resolved in a quick and efficient way.

·       Step outside of the core role to complete any other operational task, as required by your line manager or wider team.

·       Self-sufficient, requiring little direction and day to day management. 

Our brand:

Lifestyle. Boutique. Corporate. Family-friendly. Design-led.

Unlike other hotels, we’re not into labels. We’re into living. Cove offers guests a space like no other – carefully designed, uncluttered apartments that allow each person to make the most of every moment, and every mode. These day’s it’s not about clocking in then logging off, presenting then partying, or even weekdays and weekends. It’s about undivided, seamless living. Flowing from one mode to the next without interrupting. Working comfortably. Living efficiently. Blurring borders and being together, but with enough space for our guests. Work/life balance has changed, and we’re here for the future.

In this role you will need the following:

Behaviours/Skills/
Experience

·       Previous experience within hospitality is desirable (hotels, student living, hostels, build to rent accommodation, including wider hospitality sectors also etc).

·       Self-sufficient, requiring little direction and day to day management. 

·       Tech savvy, who does not shy away from tech-based resolutions.

·       Clear verbal/written communication proficiency.

·       Flexible and adaptable approach with a can-do and courageous attitude.

The values you will lead by:

Competencies & values

The Courage To;
Question
Evolve
Be Human

·       Be curious and seek out innovation, change and creativity.

·       Challenge conventions and look for better ways to do and be.

·       Accept accountability and empower those around you.

·       Feel free to be yourself at work just as much at play.

·       Accept that perfection doesn’t exist in yourself and others and no-one has the monopoly on good ideas.

·       Recognise the humanity in ourselves and others to learn fast, evolve and grow.

Business Skills

·       Take intelligent risks based on deep insight.

·       Act quickly based on market knowledge and understanding.